{"id":64905,"date":"2026-05-12T14:48:51","date_gmt":"2026-05-12T12:48:51","guid":{"rendered":"https:\/\/www.secuinfra.com\/news\/welcome-to-customer-service-how-cyber-criminals-are-professionally-pressurizing-companies-today\/"},"modified":"2026-05-12T14:48:55","modified_gmt":"2026-05-12T12:48:55","slug":"welcome-to-customer-service-how-cyber-criminals-are-professionally-pressurizing-companies-today","status":"publish","type":"post","link":"https:\/\/www.secuinfra.com\/en\/news\/welcome-to-customer-service-how-cyber-criminals-are-professionally-pressurizing-companies-today\/","title":{"rendered":"&#8220;Welcome to customer service&#8221;: How cyber criminals are professionally pressurizing companies today"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_84 counter-flat ez-toc-counter ez-toc-white ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">[inhalt_uebersetzt]<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.secuinfra.com\/en\/news\/welcome-to-customer-service-how-cyber-criminals-are-professionally-pressurizing-companies-today\/#Why_modern_ransomware_attacks_present_companies_with_completely_new_challenges\" >Why modern ransomware attacks present companies with completely new challenges<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.secuinfra.com\/en\/news\/welcome-to-customer-service-how-cyber-criminals-are-professionally-pressurizing-companies-today\/#Cybercrime-as-a-Service_professionalizes_digital_extortion\" >Cybercrime-as-a-Service professionalizes digital extortion<\/a><\/li><\/ul><\/nav><\/div>\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Why_modern_ransomware_attacks_present_companies_with_completely_new_challenges\"><\/span>Why modern ransomware attacks present companies with completely new challenges<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n<p class=\"wp-block-paragraph\">Today, cyber criminals no longer operate in secret like isolated hacker groups &#8211; they work in a highly organized, service-oriented manner and with frightening professionalism. What used to sound like improvised extortion is now increasingly reminiscent of structured business processes with clear procedures, responsibilities and &#8220;customer communication&#8221;. <\/p>\n\n<p class=\"wp-block-paragraph\">Current insights into real-life attack scenarios show how perfidious modern ransomware groups now operate. Affected companies have long since been confronted not only with encrypted data, but also with professionally orchestrated pressure situations: including negotiations, support structures and psychologically targeted communication. The perpetrators know exactly how to achieve maximum impact &#8211; both technically and emotionally.  <\/p>\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Cybercrime-as-a-Service_professionalizes_digital_extortion\"><\/span>Cybercrime-as-a-Service professionalizes digital extortion<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n<p class=\"wp-block-paragraph\">The professionalization of cybercrime-as-a-service is further exacerbating the threat situation. Attackers use structures based on the division of labour, specialized tools and standardized processes to efficiently attack companies and exploit security gaps in a targeted manner. The focus is no longer just on large corporations. Companies of all sizes are increasingly being targeted by professional threat actors.   <\/p>\n\n<p class=\"wp-block-paragraph\">For us at SECUINFRA, these developments illustrate how essential modern cyber defense has become. Today, successful defence does not begin with the attack itself, but with a resilient security strategy: with powerful monitoring, effective threat detection, clearly defined incident response processes and a Security Operations Center that detects attacks at an early stage and reacts decisively. <\/p>\n\n<p class=\"wp-block-paragraph\">The current reporting makes it clear how drastically the reality of cyber attacks has changed &#8211; and why companies need to act now before a security incident turns into an existential crisis.<\/p>\n\n<p class=\"wp-block-paragraph\">Read the <a  href=\"https:\/\/www.welt.de\/wirtschaft\/article69dcdec25be318f759f0bc56\/cyberattacken-herzlich-willkommen-beim-kundenservice-wird-der-ceo-von-seinem-erpresser-begruesst.html\"  target=\"_blank\" rel=\"noreferrer noopener\" dpc-external=\"true\"  target=\"_blank\"  rel=\"nofollow\" >full article<\/a> now.<\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Today, cyber criminals no longer operate in secret like isolated hacker groups &#8211; they work in a highly organized, service-oriented manner and with frightening professionalism. What used to sound like improvised extortion is now increasingly reminiscent of structured business processes with clear procedures, responsibilities and &#8220;customer communication&#8221;. <\/p>\n","protected":false},"author":33,"featured_media":64904,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[60],"tags":[],"dpc_coauthors":[810],"class_list":["post-64905","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","dpc_coauthors-dorothea-olig"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.secuinfra.com\/en\/wp-json\/wp\/v2\/posts\/64905","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.secuinfra.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.secuinfra.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.secuinfra.com\/en\/wp-json\/wp\/v2\/users\/33"}],"replies":[{"embeddable":true,"href":"https:\/\/www.secuinfra.com\/en\/wp-json\/wp\/v2\/comments?post=64905"}],"version-history":[{"count":1,"href":"https:\/\/www.secuinfra.com\/en\/wp-json\/wp\/v2\/posts\/64905\/revisions"}],"predecessor-version":[{"id":64906,"href":"https:\/\/www.secuinfra.com\/en\/wp-json\/wp\/v2\/posts\/64905\/revisions\/64906"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.secuinfra.com\/en\/wp-json\/wp\/v2\/media\/64904"}],"wp:attachment":[{"href":"https:\/\/www.secuinfra.com\/en\/wp-json\/wp\/v2\/media?parent=64905"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.secuinfra.com\/en\/wp-json\/wp\/v2\/categories?post=64905"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.secuinfra.com\/en\/wp-json\/wp\/v2\/tags?post=64905"},{"taxonomy":"dpc_coauthors","embeddable":true,"href":"https:\/\/www.secuinfra.com\/en\/wp-json\/wp\/v2\/dpc_coauthors?post=64905"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}