Inhalt
In the dynamic and increasingly complex field of cyber defense, SECUINFRA has created a new, central role: the Cyber Defense Advisor. This position is not only an extension of our Managed Services portfolio, but represents a decisive step in ensuring seamless and effective support for our clients.
Multifaceted area of responsibility
The Cyber Defense Advisor acts as a fixed point of contact for our customers in the area of managed services. From the pre-sales phase to onboarding and ongoing service provision, customers are supported by a dedicated expert who ensures that all concerns are dealt with promptly and competently. This continuity strengthens customer loyalty and guarantees consistent service quality.
Tasks in detail
Customer service and sales support
A central aspect of the role is comprehensive customer support. The Cyber Defense Advisor is the first and permanent point of contact for customers who use our Managed Detection and Response Services. Throughout the contract period, they are on hand to ensure that all customer concerns are received correctly and processed efficiently.
In addition, the Cyber Defense Advisor supports the sales team as a technical expert in customer meetings. He presents our service portfolio to potential customers and helps them to find the optimal solutions for their individual needs.
Coordination and onboarding
Another key part of this role is coordinating the onboarding of new customers to the Cyber Detection and Response Center (CDRC). The Cyber Defense Advisor ensures that the technical and procedural onboarding process runs smoothly and that customers always have a central point of contact.
Ongoing consulting and service optimization
From onboarding onwards, the Cyber Defense Advisor provides ongoing specialist advice. He supports customers in the technical and procedural optimization of their systems in regular technical meetings. In addition, service review meetings are held to check and ensure the quality and quantity of services together with the customer.
Advantages for our customers
Our customers benefit from special advantages through the introduction of the Cyber Defense Advisor:
- Dedicated contact person: A fixed contact person for the entire duration of the contract makes customer support more personal and efficient.
- Technical expertise: Customers not only receive administrative support, but also comprehensive technical advice from an expert with an in-depth technical background.
- Synergy effects: The Cyber Defense Advisor acts as a link between consulting and service, creating synergy effects that offer customers additional benefits.
Testimonials and customer feedback
Felix Gutjahr, one of our Cyber Defense Advisors, reports consistently positive feedback from our customers. The constant responsiveness and professional expertise are particularly appreciated. Customers emphasize that they feel they are in safe hands thanks to the individual support and effective coordination of various areas, such as account management, project management and consulting.
Conclusion
The introduction of the Cyber Defense Advisor at SECUINFRA represents a significant step forward in customer support and retention. By combining technical expertise and personalized support, we offer our customers unique added value that goes far beyond traditional managed services. With this new role, we are setting a new standard in cyber defense while strengthening our commitment to outstanding customer satisfaction.
Experience the difference with SECUINFRA – your reliable partner in cyber defense.
