Yasin Ilgar, Managing Cyber Defense Consultant
Incident Response Retainer
SECUINFRA is your strategic partner
in an emergency.
in an emergency.
- Minimize damage & downtime
- Maximize speed & control
- Plannable budgets instead of emergency costs
2-3
Incident Response
Operations
per week
per week
75.000+
Monitored Endpoints
80+
Cyber Defense Experts
for quick help
for quick help
Incident Response Retainer
Your cyber emergency insurance - with guaranteed availability and maximum security of action.
When every minute counts, you need a well-coordinated incident response team that reacts immediately, makes clear decisions and effectively limits damage. With the SECUINFRA Incident Response Retainer, you ensure contractually guaranteed response times, experienced cyber defense experts and established processes in the event of an emergency. At the same time, we aim to prepare your company so well in the retainer model that a security incident ideally does not even occur – and if it does, all the necessary steps run smoothly, routinely and almost automatically. The client and SECUINFRA act as a perfectly coordinated team.
→ Take precautions now instead of losing valuable time in an emergency.
Cyberattacks often come unexpectedly. Without prepared resources and clear processes, every minute costs more money, data and reputation.
Challenges and Solutions
Cyber attacks are no longer an exception – they affect companies of all sizes and in all industries.
But many organizations come to a standstill in an emergency.
Why companies react too slowly to cyber attacks today
The most common causes:
- Overloaded IT teams that are unable to cope with incident response in addition
- Missing or outdated emergency processes, no playbooks, unclear escalation paths
- No experience with modern attack methods such as ransomware-as-a-service or social compromise
- Unclear responsibilities between business, IT, security and management
- Delayed response because external specialists first have to be found, commissioned and trained
- Chaos instead of coordination because decisions are made too late or incorrectly under time pressure
- High costs, as emergency daily rates and unplannable expenses arise in ad hoc situations
- Pressure from authorities, insurance companies and customers, which cannot be countered without structured evidence management
The result: what could be a controllable security incident escalates into a crisis.
How SECUINFRA takes these problems off your hands
We are an experienced and BSI-qualified APT response service provider. With our incident response retainer you get:
- Guaranteed response times – instead of hoping and waiting
- Direct access to one of the most experienced IR teams in Germany
- Continuous, targeted expansion of incident response readiness – not just once, but on an ongoing basis.
- Professional forensics & recovery in an emergency
- Transparent cost control thanks to predefined quotas & reduced daily rates
- Fast communication with authorities, insurance companies & management
- Smooth cooperation with your IT, security & management
Your advantage: You gain speed, security and control – exactly when it matters most.
We provide our customers with targeted support in expanding their incident response readiness and maturity level – as a specialized partner for the detection, defense and analysis of cyber attacks.
Yasin Ilgar, Managing Cyber Defense Consultant
Our Incident Response Retainer - your preparation for an emergency
With the SECUINFRA Incident Response Retainer, you secure a pre-arranged 24/7 emergency package that offers your company guaranteed SLA response times, a defined deployment contingent and fast onboarding. This enables you to act immediately in the event of cyber attacks – whether ransomware, email compromise or internal security incidents.
The retainer combines preventive preparation (onboarding, IR playbooks, process optimization, optional tabletop exercises) with reactive support in an emergency (incident response remote & on-site, forensics, containment, recovery & reporting).
This gives you maximum speed, clear processes and access to experienced incident response experts at all times.
Our retainer models at a glance
Essential
Response
0 PT
Contingent per year
-
< 4 hours remote SLA*
-
On-site SLA* according to availability
-
Contingent convertible - 0 %
-
Reduced daily rates - no
-
Working time regulation - 50%
Enhanced
Response
10 PT
Contingent per year
-
< 3 hours remote SLA*
-
On-site SLA* within 3 working days
-
Contingent convertible - 100%
-
Reduced daily rates, yes - 10%
-
Working time regulation - 50%
Advanced
Response
25 PT
Contingent per year
-
< 2 hours remote SLA*
-
On-site SLA* within 3 working days
-
Contingent convertible - 100%
-
Reduced daily rates, yes - 17.5%
-
Working time regulation - no surcharge
Recommendation
PT = person days | SLA = Service Level Agreement | Convertible quota = proportion of person days that can be converted for other services | Reduction in daily rate = discount on the standard daily rate according to the retainer model | Working time regulation = surcharge for assignments outside normal working hours (Mon-Fri 8 a.m. – 5 p.m.)
Take precautions now - before the worst comes to the worst.
Certifications of our Experts
Security through expertise - our services for your emergency
Incident Response
Have you been the victim of a cyberattack? We help you quickly and efficiently, around the clock, 365 days a year! Proper coordination and communication during a cyber attack prevents major damage.
Digital Forensics
Use digital forensics techniques to understand exactly how the attacker got into the system and what they did.
Compromise Assessment
Detect compromised systems through Compromise Assessment before major damage occurs and increase your cyber resilience through Continuous Compromise Assessment.
Data Breach Assessment
Use the Data Breach Assessment to find out which of your access data has already been sold and what external attack surface your company offers.
That's why SECUINFRA!
The most important FAQs from the Incident Response area
An incident response retainer is a contractual “pre-commitment” with a specialized security team. You secure guaranteed response times, defined SLAs and direct access to incident response experts – without having to look for a service provider in an emergency.
A BSI APT response service provider is qualified by the German Federal Office for Information Security (BSI) to detect, contain and analyze complex cyber attacks – especially those caused by advanced persistent threats (APT). This qualification ensures that proven methods and the highest quality standards are adhered to.
- Guaranteed response times (SLA)
- Fixed contacts who already know your company
- No delays due to contract negotiations in an emergency
- Possibility to use unused days for proactive services (threat hunting, playbooks, etc.)
Yes, unused incident response days can be converted into measures such as compromise assessments, data breach assessments, tabletop exercises, forensic readiness workshops or security consulting. This allows you to actively increase your cyber readiness.
The response time depends on the retainer package booked. As a rule, remote support is possible within 1 hour and on-site assignments within 48 hours – depending on the SLAs defined in the contract.
References in the area of incident response
-
CONFIDENTIALITY
SECUINFRA does not name clients or references publicly! Our customers’ desire for confidentiality always takes precedence over SECUINFRA’s marketing interests. -
SUCCESS BY RECOMMENDATION
The SECUINFRA DFIR teams have been supporting companies in the field of digital forensics and incident response (DFIR) on a daily basis for years. More than 7000 companies in Germany trust SECUINFRA directly or via partners in the field of digital forensics and incident response (DFIR ). -
REFERENCE ON REQUEST
If there is legitimate interest, we will put you in touch with suitable reference customers.
Here you can get in touch with us!
Contact form end of page
Contact form at the bottom of the page
"*" indicates required fields